Governance of Enterprise Crowdsourcing

After extensive research of enterprise crowdsourcing, Erran Carmel and his colleague, Evgeny Kaganer, conclude that when there are imbalances between business needs and internal resources to meet those needs, organizations - particularly large ones - rely on crowdsourcing. In 2014, employers worldwide spent between $2.8bn and $3.7bn on enterprise crowdsourcing. Carmel and Kaganer describe the key challenges and how organizations are addressing them, and then make predictions for the future.